Conflict Management :: Conflict Process Model, McShane, Von Glinow

Introduction In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion. The Conflict Process Model – Sources of Conflicts and Conflict Management According to McShane and Von Glinow, conflict is â€Å"a process in which one party perceives that his or her interests are being opposed or negatively affected by another party† (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332). Figure 3 Model of the Conflict Process Source: McShane and Von Glinow 332. This model distinguishes six possible sources of conflict that may arise: incompatible goals, differentiation, interdependence, scarce resources, ambiguous rules, and communication problem (McShane and Von Glinow 332-333). Incompatible goals involves that â€Å"the goal of one person or department seem to interfere with another person’s or department’s goal† (McShane and Von Glinow 333). Differentiation is described as the â€Å"difference among people, departments, and other entities regarding their training, values, beliefs, and experiences† (McShane and Von Glinow 333). Interdependence â€Å"occurs where individuals operate interdependently except for reliance on a common source or authority† (McShane and Von Glinow 335). Scarce Resources are a source of conflict when several persons or units require the same recourse to fulfill their goals. Ambiguous Rules occur as a source of conflict because â€Å"uncertainty increases the risk that one party intends to interfere with the other party’s goals† (McShane and Von Glinow 335). Communication Problems are a source of conflict â€Å"due to the lack of opportunity, ability, or motivation to communicate effectively† (McShane and Von Glinow 333). One of the major sources of the conflicts, regarding to the given case, is incompatible goals: â€Å"the new executives clashed with the current executives regarding business strategy† another evidence for that is that the CEO says they 'ended up with an old team and a new team and they weren't on the same wavelength'.

Case: Problem in Pay System

MGT 302 Case: problems in pay system Xiamiao Zhu 1. Are the CCUA department’s current pay practices concerning data processor IIs and computer analyst Is externally equitable? Explain your answer. Pay practice in CCUA: * Data processor II position: * $11. 00—$12. 70 per hour. * $24,960 per year based on their 40-hour workweek. * Health and life issuance is provided by the company at a cost of $950 per year per employee. * Computer analyst I position: * Salary range $25,500—$32,500. * The average salary paid to the eight incumbents is $31,500. Health and life issuance is provided by the company at a cost of $950 per year per employee. Survey data: | CCUA| Average salary| Mfg/ Consumer| Mfg/ Industrial | Banking | Other Financial service| DP services| Wholesale distribution| Junior analyst and programmer| 31,500| 35,156| 33,750| 40,714| 35,000| 32,143| 37,500| 32,875| Data processor| 24,960| 27,500| 26,000| 29,000| 28,000| 26,500| 26,000| 27,000| * Data processor I I position closely matches the survey’s Data processor. Computer analyst position is most comparable with survey’s junior analyst and programmer. * Both DP II’s and CA I’s at CCUA are underpaid compare to the market. * Both DP II’s and CA I’s at CCUA have $950 health and life insurance. 2. What specific action, if any, do you recommend be taken now? Be specific and justify your recommendations as fully as possible. * Conduct a wage survey: Who is the relevant labor market? What is the competition paying? What sources for market data? What benchmark jobs should be included?Get the survey done in the rural southwest area more in the locality where department is situated so that data is more comparable and find the other benefits of the survey companies. * Choose a pay policy and develop a pay structure: decrease the number of the employee and pay the higher salary. Or hire employee buy using less recruitment cost and training cost. Hire and pa y employee following the policy and the structure. 3. What specific strategy do you recommend for the future so that these types of problems can be anticipated and avoided. Exit interviews: understand the reason for not stay in the company and find the solution to avoid it. * Better scanning of local and regional external pay referents, do let employee think you are paying much less than others. * Better two-way communication with employee. Do the employee satisfaction survey once a year before somebody is trying to quit. * Provide no monetary benefits * Provide larger budget for job categories 4. What additional information in this situation would have enable you to improve the quality of your recommendations? Improve the exit interview and focus on the questions like: * What is your primary reason for leaving? * Did anything trigger your decision to leave? * What was most satisfying about your job? * What was least satisfying about your job? * What would you change about your job? * Find some information about pay equity information: http://www. hrsdc. gc. ca/eng/labour/equality/pay_equity/about/guide. shtml * Conduct the web search O*NET to find if there is any help. 5. Occupations:| Wage & employment trend:| Computer systems analysts:| Median wages (2011) $37. 7 hourly, $78,770 annual Employment (2010) 544,000 employees Projected growth (2010-2020) Faster than average (20% to 28%) Projected job openings (2010-2020) 222,500 Top industries (2010) Professional, Scientific, and Technical Services (33% employed in this sector)Finance and Insurance (14%)| Computer programmer:| Median wages (2011) $34. 92 hourly, $72,630 annual Employment (2010) 363,000 employees Projected growth (2010-2020) Average (10% to 19%) Projected job openings (2010-2020) 128,000 Top industries (2010) Professional, Scientific, and Technical ServicesInformation| Computer and information system manager:| Median wages (2011) $56. 4 hourly, $118,010 annual Employment (2010) 308,000 employees Projected growth (2010-2020) Average (10% to 19%) Projected job openings (2010-2020) 102,800 Top industries (2010) Professional, Scientific, and Technical ServicesFinance and Insurance| Operations research analysts:| Median wages (2011) $34. 59 hourly, $71,950 annual Employment (2010) 65,000 employees Projected growth (2010-2020) Average (10% to 19%) Projected job openings (2010-2020) 30,000 Top industries (2010) Professional, Scientific, and Technical Services (23% employed in this sector)Finance and Insurance (22%)Government (17%)|

The Privilege Of Interpersonal Communication - 2986 Words

Throughout the years people have been given the privilege of interpersonal communication in many forms, such as letters, emails, texts, and social media. Letters were one of the very first mediums people used to communicate, and as the years went by technology improved, and emails were created. Emails served as a faster alternative for people in a business to contact someone else. Following that was the idea of text messaging, not only was it time efficient but also easier. That wasn’t the only thing connecting people all around the world though. Social media wasn’t the most popular to begin with, but as time went by, and it became more personal, people began to take a very big interest in it. Letters, emails, texts, and social media play†¦show more content†¦Important alphabets would include the Greek alphabet, which was the first phonemic alphabet. These are alphabets that are, â€Å"†¦sets of letters, usually arranged in a fixed order, each of which re presents one or more phonemes, both consonants and vowels, in the language they are used to write.† (Ager) From this came the two most widely used alphabets, the Latin/Roman and the Cyrillic alphabets, which have been adapted to write numerous languages. From the periods of these writing systems, letters would have begun to spring up as a form of communication between people who were not readily available to give information to immediately. We could also date the letter back from the more formal definition of the letter, where the definition talks about it being sent by mail or messenger. In this case, dates will be traced back to ancient centralized empires, where government documents and bulletins were circulated. However in the case of a messenger service, the first documented case of using couriers was in 2400 BC, in Egypt. Pharaohs typically used them for the distribution of their decrees in their territory. Since this time period, letter writing has exponentially grown to a larger source of people, especially in the early modern period. The 18th century in particular